Product Return, Exchange and Refund Policies
Thank you for your purchase. Please read the following policies regarding product returns, exchanges and refunds carefully:
- Return Policy: You may return unopened products in original packaging within 30 days from the date which the order was placed for a refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund.
- Shipping costs will not be refunded.
- Customer is responsible for any return shipping costs
- Returns will not be issued until the product has been confirmed received back to Cloud City Supply.
- Disposition of unopened returned products to be decided by Cloud City Supply staff.
- There is a 15% restocking fee for all product returns.
- Damaged Items: If you receive a damaged item, the issue must be reported to customer service at hello@cloudcitysupplyinc.com within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased, unless the item is no longer available.
- Exchange Policy: Please contact customer service at hello@cloudcitysupplyinc.com for any exchange requests.
How to request a Return/Exchange/Refund:
- Contact us by sending an email to hello@cloudcitysupplyinc.com to verify that your item is available for return or exchange. Our customer service agent will work with you to determine the best course of action.
- Refunds will be processed within 3 to 10 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.
Please be advised that refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.